If you are not satisfied with your order and would like a refund or to exchange an item, please contact us prior to shipping your package. We reserve the right to refuse any package that has not had prior approval by Fluffy Bottom Babies for return or exchange.
We will need the following information to process and exchange/refund:
- Customer's Name
- Customer's Address
- Description of product(s) for return/exchange and reason for returning/exchanging the product
- Whether you are interested in a refund or exchange
- Date of purchase
Please send all return/exchange requests to admin@fluffybottombabies.ca. We will then contact you with further instructions to process your return/exchange. Please feel free to ask us as many questions as needed before making purchases in order to help ensure that you will be happy with your purchase and you are buying the right products for your child/family. If you are unhappy with any purchase, you may return your item for a refund within 14 days of receiving your order as confirmed by Canada Post tracking. After 14 days, you may return the item for in-store credit, up to a maximum of 30 days after receiving your order. After 30 days, all sales are final. All return shipping costs for refunds/exchanges are the responsibility of the customer.
All returned or exchanged products must be in new/unused/unwashed condition with tags or packaging attached, if applicable. Used, washed or unpackaged products will not be accepted for returns or exchanges.