Customer Care

HOW TO ORDER:

We offer both online shopping and shopping in person at our retail location on 1595 Bedford Hwy (Sunnyside Mall), Halifax.

         If you'd like to pay by EMT, please contact us. 

All prices listed in Canadian Currency.

Out of stock items: We try to keep out inventory online up-to-date, however, occasionally items are back ordered or temporarily out of stock. If an online order is placed and an item is inadvertently shown in stock when it is actually temporarily out of stock, you will be contacted as soon as possible for other options, i.e. change to another item or cancel the item.  If we don't hear back from you within 7 business days, we will ship your order with our discretion.  

The pricing available online is equivalent to that available in our retail store. In the event of a discrepancy - typographical or otherwise - the pricing in our retail store shall be taken as the correct pricing. We reserve the right to bill or refund any difference in pricing that may occur as a result of a typographical error.

Special Orders: All special orders must be paid in full prior to ordering. If the time is a specialty item and is a non-stock item for us, it is non-refundable and cannot be returned. Otherwise, all other special orders fall under are regular return policy, see below.

Please allow us up to 72 business hours to process your order! If it is an urgent order and you want to make sure that everything you are ordering are in stock, please contact us before placing your order. 

TAXES

Within Canada:

Newfoundland and Labrador 13%

Prince Edward Island 5%

Nova Scotia 15% (point of sale exemptions applicable on specific items)

New Brunswick 13%

Quebec 5%

Ontario 13% (point of sale exemptions applicable on specific items)

Manitoba 5%

Saskatchewan 5%

Alberta 5%

British Columbia 12% (point of sale exemptions applicable on specific items)

Northwest Territories 5%

Nunavut 5%

Yukon 5%

Point of sale exempt items: books, cloth diapers, diaper covers, baby and children’s clothing, and menstrual products. These items will have the provincial portion of the tax credited to the order. The provincial portion of the tax is equivalent to the following rebates by province:

Nova Scotia 10%

Ontario 8%

British Columbia 7%

Taxes do not apply to gift certificates.

Taxes are billed based on the destination location of the order, not the originating address.

Outside of Canada:

No Federal (GST) or Provincial (PST) taxes will be charged on items shipped outside of Canada. The purchaser is responsible for any duty or customs charges that may apply to their orders.

SHIPPING RATES

 Canada Orders:

Order Total 

Expedited Shipping Rate (1-7 days)

Up to $49.99

$10.00+ (includes tracking and insurance of $100*)

$50.00-$198.99  

$12.00+ (includes tracking and insurance of $100*)

$199.00 and Up

Free* 

 

US Orders:

Order Total 

Standard Shipping Rate (1-7 days)

Up to $148.99

$15.00 (includes tracking and insurance of $100*)

$149.00-$289.99  

$25.00 (includes tracking and insurance of $100*)

$299.00 and Up

Free* 

 

* We reserve the right to charge exact shipping if you are under charged by our system's estimated quote by over 10% or on order of large and heavy pieces. 

International Orders:

Please contact for rates. We use a private shipper and only ships on Tuesdays and Fridays, your tracking will be provided once we have it back from shipper, typically 2-3 days after your order leaves our store.

No Waste:

You will notice that the majority of items sold through Fluffy Bottom Babies have very little or no packaging. We will continue to work with our suppliers to ensure there is less waste going into our landfills. Additionally, in effort to continue being green and kinder to the planet, we will no longer be including invoices with packages. When you place your order through our online store, an invoice is generated and sent to you via email. This is your invoice. We will also use recycled packaging to mail out packages whenever possible.  When shopping at our storefront, we will only be providing bags when necessary. If you feel you do not need a shopping bag or your are able to bring your own it would be much appreciated!

Gift Wrapping:

If you are buying a gift and would like your item wrapped, please leave a note in the comment field upon checkout. A gift note can be added at no charge, blank cards are available for $5.00 plus tax.

 

RETURN AND EXCHANGES

Please note that we strive to provide you with on-going support to help you select the products most appropriate for your family. Please feel free to ask as many questions as needed before placing your order to help ensure you are totally happy with your purchase.

Mailing Orders:

We offer a 14-day period for return for exchange or store credit (no refunds, sorry!) on unused, unwashed and unopened merchandise in its original packaging from the day you receive your order as confirmed by tracking. After 14 days, all sales are final. Sale and clearance items are final sale.

All online orders requiring a return for exchange/store credit require prior approval. We reserve the right to refuse delivery of any packages that do not have prior approval.

We require the following information to process an exchange/store credit:

·         Customer’s Name

·         Mailing Address

·         Description of products for store credit or exchange

·         Reason for store credit/exchange

·         How you would like your transaction handled: store credit, or exchange.

Shipping charge to you and return shipping to Fluffy Bottom Babies for all exchanges/store credit are non-refundable and are the responsibility of the customer with the exception of goods received by the customer not matching those ordered.

In Store Purchases:

We offer a 14-day period for return for exchange or store credit in form of a gift card (no refunds, sorry!) on unused, unwashed and unopened merchandise in its original packaging from the day you receive your order as confirmed by tracking. After 14 days, all sales are final. Sale and clearance items are final sale.

Used, soiled, washed, products of a personal nature or un-packaged products will not be accepted for exchanges or returns.

Cancelling an Order:

If you choose to cancel an order prior to shipping there will be a 10% restocking fee charged. 

Defective Items:If you obtain an item that has a manufacturer's defect or the item becomes defective with use, we will assist you to replace or repair the item. However, in some cases we may need to put you directly in contact with the manufacturer, as this is their policy. 

If we cancel your order: 

We reserve the right to refuse any order for whatever reason without warning or explanation.

We also reserve the right to cancel any purchase by the following situations:

USE OF COUPONS & DISCOUNT CODES

Any and all coupons, coupon codes, discounts and special offers are non-transferable and cannot be combined with any other offer. Previous and pending orders are not eligible for new promotions.

Only one coupon can be applied per order and must be entered at the time of sale (checkout) and conditions of use for each coupon must be met. They have no cash value and can only be applied towards store merchandise. They cannot be applied towards previous purchases. Coupons, coupon codes, discounts and specials cannot be used towards package deals or products that are on sale or clearance, nor can they be used towards the purchase of our gift certificates. Unless otherwise noted, conditions of coupon use must be met or we reserve the right to cancel an order at any time.

All terms and conditions for vouchers that may apply to purchases made through our website are clearly explained. If you apply a voucher to a purchase made through our website, you are agreeing to abide to the terms and conditions that apply to that voucher. If you do not meet the terms and conditions as clearly outlined on our website, the voucher will not be applied. Please note: all orders are run through our POS manually; the validition of a voucher is determined by a person, not a computer. We rely on our customers to use the vouchers according to the terms and conditions clearly specified on our website.

 

We accept these payment methods:

Amex Direct debit Mastercard Paypal Visa