Position 1. E-commerce Manager
Fluffy Bottom Babies is an independent retailer, both brick and mortar and online, born in Bedford, Nova Scotia in 2011!
We specialize in hand-picked unique baby and children’s products, including: eco-friendly and sustainable feeding items, modern cloth diapers, safe baby carriers, natural skincare products, non-plug toys as well as stylish handmade clothing and footwear for children up to 6 years of age.
Because we are a growing company there is lots of room for advancement! We are looking for one energetic, friendly and ambitious individual who possesses a combination of technical aptitude and creativity to join our team as a full time E-commerce Manager.
Responsibilities:
As part of a passionate team, you will be responsible for driving online sales and executing promotions with our products; you will also offer knowledgeable and thoughtful assistance to retail and wholesale customers. The ideal candidate should have 2+ years of related sales/account management experience and has a very strong background in e-commerce and online sales.
Key Responsibilities:
• Conduct market research and observe market trends to identify customer demand, potential sales volumes and effect of competitors’ sales activities,
• Based on studies and observations, determine products and services to be sold, implement price and credit policies,
• Formulate and implement online sales and marketing strategies,
• Identify opportunities to optimize our online presence through SEO, social promotions, branding opportunities, etc.
• Create online surveys to evaluate and improve customer service and provide online support to respond to customer requests and issues,
• Analyze site metrics, customer feedback, and other related data to identify opportunities to improve conversion rate and drive revenue growth across product categories,
• Work with the team to design pricing structures, promotions, and packages,
• Source and negotiate with vendors when necessary to procure merchandise for resale,
• Set budgets, authorize expenditures, and monitor online revenues,
• Take charge of staff recruitment, development and retention
Knowledge, skills & abilities:
• Bachelor’s degree
• 2+ years related on-line sales or related work experience
• Ability to communicate in Mandarin and Cantonese is an asset.
• Strong experience with E-commerce platforms and contents
• Strong analytical and problem-solving skills
• Strong planning and time management skills
• Ability to multitask in high volume environment
Working hours:
30-40 hours/ week
Salary: 24.5/hr
Position 2. Sales & Marketing Specialist
Successful candidates will have:
• At least 3-5 years of online sales and marketing experience, channel sales experience an asset.
• Excellent customer service skills.
• Completion of secondary school is required.
• Ability to communicate in Mandarin and Cantonese is an asset.
• Computer skills (word, excel is a must).
Job responsibilities include, but not limited to:
• Conduct research on industry and market trends, sales results, and other related information to identify new opportunities to engage with existing and new clients,
• Evaluate existing marketing materials, social media and advertising, determine the effectiveness and provide suggestions on improvements,
• Analyses competitor activities and effects on sales,
• Assist E-commerce Manager to design website contents and establish online sales and marketing channels to overseas markets, mainly in China (e.g. Alibaba, Taobao,Tmall etc.),
• Work within the budget to produce effective promotional materials and advertising opportunities,
• Assist E-commerce Manager to develop and implement online sales and marketing objectives, strategies, and suitable promotion plans,
• Promote our products, and deliver sales to customers,
• Track sales and feedback and make suggestions on sales and marketing strategy adjustments,
• Rearrange website appearance for promotions or upon requests,
• Build rewarding customer relationships with new customers by providing first-time discounts, and maintain positive relationships with existing customers by providing monthly online coupons,
• Deliver knowledgeable and thoughtful online support to customers: answer their questions about our products and help them find the right solution,
• Provide order tracking number to customers in-time,
• Resolve customer complaints; ensure a high level of customer satisfaction rate,
• Participate in ongoing product knowledge trainings,
• Perform regular inventory checks and update online stocks,
• Etc.
Working hours: 30-40 hours per week (negotiable)
Wage: $18/hour
Please send resume to fbbassistantmanager@gmail.com
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