Shipping and Return

SHIPPING RATES

 Canada Orders:

Order Total 

Expedited Shipping Rate (1-7 days)

Up to $49.99

$10.00+ (includes tracking and insurance of $100*)

$50.00-$198.99  

$12.00+ (includes tracking and insurance of $100*)

$199.00 and Up

Free* 

 

US Orders:

Order Total 

Standard Shipping Rate (1-7 days)

Up to $148.99

$15.00 (includes tracking and insurance of $100*)

$149.00-$289.99  

$25.00 (includes tracking and insurance of $100*)

$299.00 and Up

Free* 

 

* We reserve the right to charge exact shipping if you are under charged by our system's estimated quote by over 10% or on order of large and heavy pieces. 

International Orders:

Please contact for rates if you have questions. We use a private shipper and only ships on Tuesdays and Fridays, your tracking will be provided once we have it back from shipper, typically 2-3 days after your order leaves our store.

No Waste:

You will notice that the majority of items sold through Fluffy Bottom Babies have very little or no packaging. We will continue to work with our suppliers to ensure there is less waste going into our landfills. Additionally, in effort to continue being green and kinder to the planet, we will no longer be including invoices with packages. When you place your order through our online store, an invoice is generated and sent to you via email. This is your invoice. We will also use recycled packaging to mail out packages whenever possible.  When shopping at our storefront, we will only be providing bags when necessary. If you feel you do not need a shopping bag or your are able to bring your own it would be much appreciated!

Gift Wrapping:

If you are buying a gift and would like your item wrapped, please leave a note in the comment field upon checkout. A gift note can be added at no charge, blank cards are available for $5.00 plus tax.

 

RETURN AND EXCHANGES

Please note that we strive to provide you with on-going support to help you select the products most appropriate for your family. Please feel free to ask as many questions as needed before placing your order to help ensure you are totally happy with your purchase.

Mailing Orders:

We offer a 14-day period for return for exchange or store credit (no refunds, sorry!) on unused, unwashed and unopened merchandise in its original packaging from the day you receive your order as confirmed by tracking. After 14 days, all sales are final. Sale and clearance items are final sale.

All online orders requiring a return for exchange/store credit require prior approval. We reserve the right to refuse delivery of any packages that do not have prior approval.

We require the following information to process an exchange/return:

·         Customer’s Name

·         Mailing Address

·         Description of products for return or exchange

·         Reason for return/exchange

·         How you would like your return handled: store credit, or exchange.

Shipping charge to you and return shipping to Fluffy Bottom Babies for all returns are non-refundable and are the responsibility of the customer with the exception of goods received by the customer not matching those ordered.

In Store Purchases:

We offer a 14-day period for return for exchange or store credit in forms of a gift card (no refunds, sorry!) on unused, unwashed and unopened merchandise in its original packaging from the day you receive your order as confirmed by tracking. After 14 days, all sales are final. Sale and clearance items are final sale.

Used, soiled, washed, products of a personal nature or un-packaged products will not be accepted for exchanges or returns.

Cancelling an Order:

If you choose to cancel an order prior to shipping there will be a 10% restocking fee charged. 

Defective Items:If you obtain an item that has a manufacturer's defect or the item becomes defective with use, we will assist you to replace or repair the item. However, in some cases we may need to put you directly in contact with the manufacturer, as this is their policy. 

If we cancel your order: 

We reserve the right to refuse any order for whatever reason without warning or explanation.

We also reserve the right to cancel any purchase by the following situations:

We accept these payment methods:

Amex Direct debit Mastercard Paypal Visa